Staff contacts

Following the latest government guidance relating to the COVID-19 pandemic, NCTJ members of staff are currently predominantly working from home and the main office is only open for essential activities. Please find staff contact details below, and refer to the table at the bottom of the page for information on who to contact for which subjects. For general enquiries, please contact [email protected].

Nikki Akinola
Nikki Akinola
Diversity and inclusion co-ordinator
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Before joining the NCTJ, Nikki worked at Reed Learning as a learning and development coordinator for eight years.

She has extensive knowledge of training delivery and adult learning and has worked in the industry for 15 years in various sectors including sales, construction and business skills.

Nikki is responsible for the administration of the Journalism Diversity Fund and supports the NCTJ's wider work in equality, diversity and inclusion.

Phone: 01799 544942

E-mail: [email protected]

Joanne Butcher
Joanne Butcher
Chief executive
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Joanne joined the NCTJ in June 2003 as chief executive. She began her career in the regional press after graduating from the University of Exeter in 1987 with a degree in history. She joined the Newspaper Society’s marketing department and then moved into training as senior training officer and then training manager.

Joanne completed postgraduate qualifications in human resource management before joining the Periodical Publishers Association (PPA) in 1995. She was director of the Periodicals Training Council (PTC) for five years. For two years she combined her role at the PTC with her work to set up the Publishing NTO. Joanne was chief executive of the Publishing National Training Organisation.

Email: [email protected]

Chris Dunham
Chris Dunham
Head of finance and IT
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Chris joined the NCTJ in April 2008 as head of finance and IT. He began his career in banking, working for 25 years at NatWest/Royal Bank of Scotland. He spent many years in general banking and then specialised in financial banking management.

Before joining the NCTJ, Chris worked for Rainer, a national charity for under-supported young people, as regional finance manager and systems accountant.  He has more than 20 years’ experience in banking and finance management.

Phone: 01799 544934
Email: [email protected]

Kathryn Fladgate
Kathryn Fladgate
Project manager
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With a degree in media and over 10 years’ experience within the media industry, Kathryn joined NCTJ in March 2019 and is responsible for managing special projects within the NCTJ, including the Community News Project.

Before joining the NCTJ, Kathryn worked at the University of Cambridge and NBCUniversal.

Phone: 01799 544933

E-mail: [email protected]

Will Gore
Will Gore
Head of partnerships and projects
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Having worked in the media sector for nearly two decades, Will joined the NCTJ in June 2019, with particular responsibility for the oversight of partnerships and projects. He worked for ESI Media between 2011 and 2019, first as deputy managing editor across the group’s Independent and Evening Standard titles, then as executive editor for The Independent. He began his career in 2000 as a complaints officer at the Press Complaints Commission, subsequently becoming assistant director, then director of external & public affairs. Before that he studied modern history at the University of Oxford.

Phone: 01799 544930

E-mail: [email protected]

Lyn Jones
Lyn Jones
Head of qualifications
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Lyn joined the NCTJ in November 2004 and is responsible for implementing our qualifications strategy, standards, and developing new qualifications to reflect the evolving skills required of journalists.

Lyn is also responsible for regulation and compliance with Ofqual, Qualifications Wales and CCEA general conditions. She manages the Journalism Qualifications Board, co-ordinates the work of our subject exam boards and oversees the implementation of quality assurance procedures and standards in relation to all qualifications. Lyn previously worked for an educational publisher and has managed a professional management training centre.

Phone: 01799 544939
Email: [email protected]

Sarah Kenny
Sarah Kenny
Marketing and communications manager
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Sarah joined the NCTJ in June 2017 and is responsible for the NCTJ’s marketing and communications.

Sarah has a first class degree in publishing, journalism and media and since graduating in 2014 has had both marketing and journalism experience. Before joining the NCTJ, Sarah worked for an independent magazine publisher and events organiser.

Phone: 01799 544947

E-mail: [email protected]

Rachel Manby
Rachel Manby
Head of quality and assessment
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Rachel joined the NCTJ in March 2017 and is responsible for supervising the work of the NCTJ exams team and chief examiners to ensure the efficient administration and delivery of all NCTJ assessments. Rachel is also the chief point of contact for our awarding organisation regulators and is responsible for overall compliance with the recognition conditions regarding our qualifications, standards, public confidence and accessibility. She also oversees the recruitment and training of NCTJ examiners/assessors, the monitoring of NCTJ-accredited centres, investigating and reporting on malpractice and maladministration cases, and ensuring high levels of quality assurance and standards including particular needs and equal opportunities. Rachel previously worked at a speech and drama awarding organisation in London as qualifications manager.

Phone: 01799 544935

E-mail: [email protected]

Nicole Pottle
Nicole Pottle
Training co-ordinator
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Nicole joined the NCTJ in November 2020 as training co-ordinator after graduating with a media production degree from Bournemouth University in 2018. Nicole is responsible for the co-ordination, administration and promotion of the NCTJ's training courses and resources under the Journalism Skills Academy banner.

Before her role at the NCTJ, Nicole worked in digital marketing, and was responsible for creating promotional content for businesses, managing affiliate activity and the coordination of day to day client campaign deployment.

Phone: 01799 544945

Email: [email protected]

Alison Puttock
Alison Puttock
Assessment manager
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Alison joined the NCTJ in May 2016 after relocating from West Sussex, where she worked as a finance administrator. Before this Alisons career background was in childcare.

Alison is responsible for the Diploma in Journalism exam papers, marking and results, certification and aggregate results in addition to maladministration and appeals.

Phone: 01799 544938

E-mail: [email protected]

Emma Robinson
Emma Robinson
Accreditation manager
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Emma joined the NCTJ in April 2018 as accreditation manager. She is responsible for organising the accreditation system and liaising with centres, editors and students on all accreditation matters.

Before joining the NCTJ, Emma was a senior journalist at Newsquest Essex, having worked in a variety of different roles and newspapers at the company over six years. Emma studied on the NCTJ-accredited postgraduate diploma in print journalism at the University of Sheffield in 2011 and went on to complete the National Qualification in Journalism (NQJ), receiving two awards for her news interview and media law.

Phone: 01799 544944

E-mail: [email protected]

Phoebe Rooney
Phoebe Rooney
Examinations controller
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Phoebe joined the NCTJ in September 2020 and is responsible for the National Qualification in Journalism and administration of the Diploma in Journalism.

Phoebe graduated from the University of Bristol in 2019 with a degree in classical studies and recently completed the graduate diploma in law at BPP University. Before university Phoebe travelled independently to South America, and returned last summer to work in an Ecuadorian school.

Phone: 01799 544937

Email: [email protected]

Julie Stanford
Julie Stanford
Examinations controller
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Julie joined the NCTJ in September 2019 after relocating back to the UK from the Middle East. Julie’s recent background has been in education as a qualified teacher. Previously, she worked for the Department of Trade and Industry promoting UK trade to Central Europe.

Julie is responsible for the Certificate in Foundation Journalism, e-portfolios, national examinations and administration for the Diploma in Journalism.

Phone: 01799 544943

E-mail: [email protected]

Andy Summers
Andy Summers
Senior examinations controller
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Andy has been working for the NCTJ since August 2015. A qualified archaeologist, in 2006 he gave up a career digging muddy trenches to travel extensively, before settling into a long-term role within the foreign exchange industry. Prior to the NCTJ, Andy worked for the University of Cambridge as an examinations administrator.

Andy is responsible for the provision of shorthand exams and supports internal projects.

Phone: 01799 544941

Email: [email protected]



Careers advice All staff 01799 544014
Chief executive Joanne Butcher 01799 544930
Community News Project Kathryn Fladgate 01799 544933
Course registrations, exam bookings, e-portfolio, national exams administration, reasonable adjustments and Certificate in Foundation Journalism Julie Stanford 01799 544943
Diploma in Journalism Alison Puttock 01799 544938
Exam schedule, approved exam centres, appeals, suspected malpractice and maladministration Rachel Manby 01799 544935
Finance, accounts payable and IT Chris Dunham 01799 544934
Marketing and communications Sarah Kenny 01799 544947
National Qualification in Journalism (NQJ) Phoebe Rooney 01799 544937
Journalism Diversity Fund Nikki Akinola 01799 544942
Partnerships and projects, Journalism Diversity Fund sponsorship, corporate training, short courses, Journalism Skills Academy Will Gore 01799 544930
Qualifications, syllabus Lyn Jones 01799 544939
Shorthand Andy Summers 01799 544941
Distance learning, short courses and webinars Nicole Pottle 01799 544945
For urgent press enquiries outside office hours please email Sarah Kenny. Sarah Kenny