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Adverse weather and periods of disruption policy
Complaints policy
Customer service statement and standards
Enquiries on results and appeals
Equal opportunities and access
Malpractice and maladministration policy and procedures
Marking and moderation for centres
Reasonable adjustments and special considerations
Withdrawal of qualifications

Complaints policy and procedure

The NCTJ is committed to providing high-quality learning and training services and we will resolve any problems you may have with our service as quickly as possible. The complaints policy and procedure can be found in the related document.

Related: NCTJ Complaints policy and procedure December 2012 (PDF, 230.39 Kb)

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